Tuesday, January 11, 2011

Another Thought on Service and After-Service in Korea

As readers will know from earlier posts, I've been quite happy with Korea Telecom's service out in rural Gangwon Province.  The other day I had another experience.   Our fiber to the home service and IPTV are working fine.  However, the ten year old (or more) large screen television suddenly sent dark the other day.  My wife called Samsung AS, and with an hour a technician had visited our house and repaired the part that had caused the problem, all for the total of 90,000 won.  I'm still thinking occasionally about this.  It was less than one hour from the time we called until the repair had been finished.  Granted, the technician was luckily in our area when he was contacted, but still.....

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